Frequently Asked Questions
1. What test can I use for travel?
The ultimate resource of which test is appropriate for your travel is the governing body of the destination you intend to travel to. We highly encourage you to seek out the information yourself through the appropriate official government website rather than relying on other entities to advise you. The PCR test is the most common test used for travel today, however the Antigen test can be used for some destinations as well. Please do your research as the requirements for destinations change regularly.
2. How fast should I expect results?
With the Antigen test, results will generally be determined in 15 minutes after the specimen has been taken. The PCR test results are SAME DAY and are ready on average in 60 minutes.
3. Will you bill my private insurance?
We currently do not bill insurance directly for COVID testing; however, you are able to submit the receipt and results to your insurance. It is between you and your insurance company whether your test fees will be covered. For more info on submitting to your insurance on your own, click here.
4. Can I pay cash?
Unfortunately, at this time you cannot pay in cash. We require a credit card when booking online.
5. My travel plans changed! Can I get a refund?
We are not able to issue refunds if requested within 48 hours of your scheduled appointment time. We will gladly process refunds for cancellations that are requested greater than 48 hours in advance of your scheduled appointment minus a $15 processing fee.
6. Can you put my passport number on the results?
Yes. When going through the booking process there is a location to enter your passport number and we will include it in your results. For additional questions, please email firstname.lastname@example.org or call 702.583.4767.
7. Do you provide a stamp on the results?
Yes. Upon request, we can stamp a paper copy of your results if needed. Please let your technician know. The stamp will state the provider, NPI number, and testing location.
8. How do I get my results?
You will receive an email with a PDF Attachment. We recommend taking a screenshot of the document so it is available offline.
9. Where are you located at?
We have moved to OptimuMedicine at 5010 S. Decatur Blvd Suite G&H (cross streets are Decatur & Tropicana).